You have the right to cancel your order at any time up to the end of the seventh working day following the day on which you received the products. It is not compulsory for you to notify us of the reason of cancellation. If you wish to cancel your order please send an email to customer service with details of your cancellation. You must state your name, a description of the goods and your order number.

Any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier.

We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 14 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge.

We will not accept returns for underwear, swimwear, prescription/custom made lenses, headphones or jewellery. We also do not offer refunds on sale items. If you wish to return sale item then we may offer a credit note at BC4U's discretion.

All products bought from our website are guaranteed for 12 months from the date of purchase. If a product proves to be faulty within that period you may return it to us for a refund or exchange unless a manufacturer guarantee has been issued then you will need to contact the manufacturer.

If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. If the true cost of P&P exceeds the amount you paid then we will refund the amount you paid minus the amount we paid for postage. The minimum amount for postage will be £3.29 per order.

Paypal refunds can only be issued up to 60 days after the initial period. If for whatever reason, we need to refund you after the 60 days have expired then you will be responsible for Paypal's charges for receiving the money from us.

If an order or product has been returned to us that was paid for with a credit note or voucher then a refund will be issued in the form of another credit note or voucher.

Who covers the postage charges for me to return an item?

It is your responsibility to cover charges to send items back to us. However there are some exceptions to this rule. We have listed who needs to cover the charges for each circumstance below:

Incorrect item ordered (customers fault) - customer to cover charges.

Incorrect item received (i.e ordered a large but received a medium) - we will refund returns charges up to the value stated below.

Faulty or damaged item received - we will cover charges up to 14 days up to the value stated below. After 14 days the customer will need to cover the charges.

Item not suitable - customer to cover charges.

To receive a refund of your return costs where appropriate, a copy of your post office receipt must be mailed or emailed to us. We cannot refund charges without proof of costs. The maximum amount of postage we will refund are as follows:

UK orders. Items valued up to £60 - £2.50.

UK orders. Items valued £60 - £100 - £3.50.

UK orders. Items valued over £100 - £5.50.

Overseas orders. Items valued up to £60 - £4.50.

Overseas orders. Items valued over £60 - £7.50.

The above charges are the maximum we will pay for one return to ensure the most appropriate postage method has been used.

How do you return an item to us?

If you would like to return an item you will need to send it back to us with the letter where you state the order number (alternatively you can send us a copy of your invoice), the reason for the return and the action to be taken.

Make sure you wrap it properly so it doesn't get damaged during the transfer.

It is very important that you send it to the following address:

We normally deal with returns within 72 hours (3 business days) after the admission and you will receive an email confirmation once we have processed it.

If you need more information do not hesitate to contact our customer service.